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Elements and Performance Criteria

1. Implement response
   • Initiate response and establish data and information collection procedures
   • Analyse data and information as it comes to hand
   • Determine progress of response to achieving required outcomes
   • Modify response, including deployment of resources, to better achieve desired outcomes
2. Define extent and nature of non-conformance
   • Identify target performance prior to non-conformance
3. Determine commencement and expected duration of non-conformance
4. Determine impact of non-conformance on target performance
5. Determine impact of non-conformance on ecological, economic and social sustainability performance
6. Determine impact of non-conformance on maintenance performance
7. Liaise with customers to determine minimum acceptable performance during period of non-conformance
8. Define non-conformance in terms of customer requirements and target performance
9. Determine priorities and actions
   • Develop possible responses appropriate to the situation
10. Determine timing of responses
11. Identify required resources for the responses developed
12. Evaluate and shortlist responses
13. Select responses and obtain necessary approvals
14. Organise resources in accordance with procedures
15. Identify information needs
    • Determine the information needs of stakeholders
16. Identify the sources of required information
17. Arrange to collect required information
18. Obtain authorisation to disseminate information
19. Report information to stakeholders
    • Initiate response and establish data and information collection procedures
20. Analyse data and information as it comes to hand
21. Determine progress of response to achieving required outcomes
22. Modify response, including deployment of resources, to better achieve desired outcomes
23. Establish plan to return to normal conformance
    • Determine root cause of non-conformance and analyse to determine likely preventative measures
24. Develop remedial plan to eliminate root cause
25. Obtain required sign-off for planned action
26. Implement remedial plan and establish normal conformance
27. Conclude and review response
    • Conduct a debrief and complete reports
28. Evaluate and review response and procedures
29. Evaluate and document effectiveness of the response function and its interaction and communication with stakeholders
30. Recommend improvements to prevent a recurrence and improve response for non-conformances
31. Communicate reports in accordance with procedures

Range Statement

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